Privacy Policy

Maison Alia, operated by Interior Edit S.A.R.L. (74 Boulevard d’Italie, 98000 Monaco), is committed to protecting your privacy and handling your personal information with the utmost care. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the rights you have regarding your personal data.

Who We Are

Maison Alia is operated by Interior Edit S.A.R.L., registered in Monaco (RCI 21S08819, VAT FR61000156348).

If you have any questions regarding this Privacy Policy or the way we process your personal information, please contact us at contact@maisonalia.com.

Information We Collect

We collect information that you voluntarily provide when you interact with Maison Alia, including:

Contact information — your name, email address, telephone number, billing address, and shipping address.
Order information — the products you purchase, order history, delivery details, and payment status. We do not store your payment card details.
Communication data — correspondence sent via email, WhatsApp, telephone, or our contact form.
Marketing preferences — your newsletter subscription preferences and your interaction with our marketing communications.

When you visit our website, we may also automatically collect limited technical information through cookies and similar technologies, including:

Browser and device type
IP address
Pages visited
Time spent on our website
General geographic location

How We Use Your Information

We use your personal information to:

Process and fulfil your orders, including bespoke and made-to-order creations
Communicate with you regarding your order, delivery, quotations, or after-sales service
Respond to your enquiries
Send newsletters and marketing communications only where you have chosen to receive them
Improve our website, products, and customer experience
Prevent fraud and protect the security of our website
Comply with our legal, accounting, and tax obligations

We process your personal data only where we have a lawful basis to do so, including the performance of a contract, compliance with legal obligations, our legitimate interests, or your consent where required.

Who We Share Your Information With

We share personal information only where necessary and only with trusted service providers, including:

DHL Express, to deliver your order
Payment providers and our banking partners, to process payments securely
Our website, hosting, e-commerce, and email service providers, acting on our behalf under appropriate data protection obligations
Our atelier and carefully selected production partners in Tuscany, solely for the purpose of manufacturing and completing your bespoke order

We never sell, rent, or trade your personal information to third parties.

International Data Transfers

Some of our service providers may process personal information outside the European Economic Area (EEA).

Where such transfers occur, we ensure that appropriate safeguards are in place in accordance with applicable data protection laws, including the use of Standard Contractual Clauses approved by the European Commission where required.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy.

Information relating to purchases may be retained for longer where required to comply with applicable legal, accounting, or tax obligations.

When your information is no longer required, it will be securely deleted or anonymised.

Your Rights

Depending on your place of residence and applicable law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Restrict or object to certain processing activities
Request portability of your personal data
Withdraw your consent at any time where processing is based on consent, including marketing communications

To exercise any of these rights, please contact us at contact@maisonalia.com.

If you believe that your personal information has not been handled appropriately, you also have the right to lodge a complaint with your local data protection authority. Residents of Monaco may contact the Commission de Contrôle des Informations Nominatives (CCIN). Residents of the European Union may contact the supervisory authority in their country of residence (for example, the CNIL in France).

Cookies

Our website uses cookies and similar technologies to ensure it functions correctly, remember your preferences, improve performance, and better understand how visitors use our website.

Where required by law, non-essential cookies are used only with your consent.

You may manage, modify, or withdraw your cookie preferences at any time through our cookie settings or via your browser.